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Soujanya Counters

Soujanya Counters and Service Stations


To provide better service to customers, the Soujanya Counters and Service Stations are setup in all Subdivision of CESC

At Soujanya Counter


●      Speedy response to customer complaints


            Systems have been put in place for attending to customers complaints quickly.


●      Sensitising field staff to improve behaviour with customers


            Special efforts are being made to bring about an attitudinal change in the field staff attending to customers complaints. They have been sensitized to the need for courtesy, politeness and responsiveness while dealing with customers. HRD training is being given to them.

Visitors Book


            To address the problems of customers efficiently and to obtain their views and suggestions Visitors Books are placed in all the Sub-division / Division Offices. Customers can write down their problems / views / suggestions in these books and these will be attended to promptly. Customers can demand these books from concerned officers.

Better Customer Care for Greater Customer Satisfaction



Last Updated: 30-07-2020 02:18 PM Updated By: Admin

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